Local & national links to support
In an emergency always dial 999
National 24 Hour Domestic Abuse Helpline 0808 2000 247
**See our map for local domestic abuse services**
Crisis Intervention Services
Mental Health Crisis Team for Waveney – The Crisis Resolution and Home Treatment Team provides intensive support for people in mental health crisis in their own home, or other suitable alternative such as a crisis house. The crisis resolution team will stay involved until the problem is resolved.
Childline is the UK’s free, confidential helpline dedicated to children and young people.
Samaritans – Provides confidential non-judgmental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. Whatever you’re going through, whether it’s big or small, don’t bottle it up. We are here for you if you’re worried about something, feel upset or confused, or just want to talk to someone.
NSPCC – Don’t wait until you’re certain if you are worried about a child. If you have any concerns or suspicions, contact our free helpline service to speak to an NSPCC counsellor 24 hours a day, 365 days a year.
RSPCA – Suffolk East Coast – Caring for and serving animals in and around: Lowestoft, the Waveney Valley including Beccles & Bungay, Kessingland, Southwold, down to mid-Suffolk including towns and villages surrounding Halesworth, Yoxford, Leiston and Aldeburgh.
Emergency Housing & Refuge
Liberty Project – North Suffolk. The Liberty project provides a women’s refuge and a support helpline (during office hours) for women suffering domestic violence.
Lighthouse Women’s Aid – South Suffolk. We offer temporary accommodation in safe and supportive refuges where women and their children can recover from the traumatic effects of domestic violence and make informed choices. We also offer a range of community services, courses and counselling to support women to rebuild their lives after abuse.
Bury St Edmunds Women’s Aid – West Suffolk. We offer temporary accommodation in a safe and supportive refuge where women and their children can recover from the traumatic effects of domestic violence and make informed choices. We also offer a range of community services, courses and counselling to support women to rebuild their lives after abuse.
Leeway – Norfolk. A specialist domestic abuse charity. It is our primary aim to offer advice, support and information to anyone who has been or is currently experiencing domestic violence.
Waveney District Council & Suffolk Coastal District Council – Out of Hours service.
Pet Fostering service – Providing a safe retreat for pets.Since its beginning in 2002, PetRetreat has provided a safe retreat for more than 1200 pets, belonging to 800 families who have been victims of domestic abuse. Through its network of animal fosterers, the service provides a retreat for pets belonging to families who are going into a refuge until such time as the owner has a new, safe place to live, when they can be reunited.
Domestic Abuse Services
Anglia Care Trust (ACT) – Male, Female & Family Support. ACT is now providing the Domestic Abuse Outreach Service (DAOS) for the county, working with individuals and families irrespective of whether they are living together or apart.
Leeway – Outreach service for Waveney. A specialist domestic abuse charity. It is our primary aim to offer advice, support and information to anyone who has been or is currently experiencing domestic violence.
Lighthouse Women’s Aid – is a charitable organisation based in Suffolk, UK providing emotional support to women and their children experiencing domestic abuse in their personal or family relationships.
National Women’s Aid – is the key national charity working to end domestic violence against women and children. We support a network of over 500 domestic and sexual violence services across the UK.
Domestic Abuse Teams
- Eastern Areas – 01986 835170
- Southern Areas – 01473 782782
- Western Areas – 01284 774007
Karma Nirvana – is a UK registered Charity that supports victims and survivors of Forced Marriage and Honour Based Abuse.
PHOEBE – a Suffolk charity promoting of health, opportunity, equality, benevolence and empowerment for black and ethnic minority women and children.
Aanchal – Helpline offering telephone support, emotional counselling and group work. Specifically for Asian women affected by domestic abuse. Languages offered are: English, Bengali, Gujarati, Hindi, Punjabi, Sylheti, Tamil, Urdu
Victim Support – We are the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales. We also speak out as a national voice for victims and witnesses and campaign for change.
Victims Information Service – Government information service for victims of crime or abuse.
SafeLives – A national charity dedicated to ending domestic abuse. Previously called Co-ordinated Action Against Domestic Abuse (Caada), we chose our new name because we’re here for one simple reason: to make sure all families are safe.
Elder Abuse – The Uk’s only national helpline dedicated to the abuse of older people and vulnerable adults, providing emotional support, advice and information on elder abuse
Men’s Advice Line – A confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members). We help by: giving you time to tell your story; offering emotional support; providing practical advice; signposting you to other services for specialist help
Respect – National Perpetrator support. A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner
Caring Dads – Helping fathers value their children
Galop – Emotional and practical support for LGBT people experiencing domestic abuse. Abuse isn’t always physical- it can be psychological, emotional, financial and sexual too. Speak out, don’t suffer in silence.
Norfolk & Suffolk LGBT Project is a community based service run by & for the LGBT community. It is a service influenced by the needs of its service users. We believe that by working in partnership with local groups, communities and organisations that we can provide the best possible service for the LGBT community in Norfolk & Waveney.
Sexual Abuse Services
Suffolk Rape Crisis – Offers confidential telephone support and information service and a counselling service. When you contact us we will listen to you; when you feel ready we will help you find ways to explore difficult feelings. We do not make judgments about the women who use our service nor do we tell them what to do. Instead we aim to give women a space to talk about their own issues at their own pace.
Sexual Assault Referral Centre – The Ferns is a Sexual Assault Referral Centre and provides a one-stop location, offering medical care and emotional support to any victim of sexual assault.
Survivors in Transitions – Supporting adult survivors of Childhood Sexual Abuse, offering group sessions per week, telephone, email and online support as well as a specialist counselling and therapy service
Sue Lambert Trust – Norfolk counselling service provide a range of services including one to one counselling, practical support and a telephone helpline. We also run this website as a source of support and information.
Make a Change Team – Sexual Exploitation, Prostitution & Human Trafficking support. A multi-agency team is based in Ipswich and covers all areas of Suffolk. The team specialises in helping adult and child victims of sexual exploitation/prostitution, through intensive long-term support, the team is case responsible for the adults, and provides advice and support to children’s social workers and managers about sexual exploitation.
Mpower – Supporting male survivors by offer a telephone help line for men who have been abused and for partners and family members affected by abuse. As well as a training service for professionals and the voluntary sector on issues around male sexual and physical abuse.
General Housing Support
Shelter – National support for people struggling with bad housing or homelessness through our advice, support and legal services
Housing Options – Waveney. If you need to leave your current accommodation & need advice about housing, visit you local Housing Options office for support, advice & guidance.
Housing Options – Suffolk Coastal. As above.
Flagship Housing Support Team – Provides housing-related support to people living in the community across Waveney in Suffolk. For information about receiving support
CARA/SNAP – This service helps people in Suffolk who are struggling to live independently cope with problems that affect their accommodation. Support Workers visit individuals in their home and work alongside them to assist them to develop the skills that they need to live independently and maintain their accommodation.
Access Community Trust – Hostels & Temporary Housing if you are homeless. Our vision is to promote social inclusion for the community benefit by preventing people from becoming socially excluded, relieving the needs of those who are socially excluded and assisting them to integrate into society.
Children affected by abuse
Children and Young Peoples Service – If you think a child or young person is at serious risk of harm.
Children’s Centres – Suffolk (0-5 years) Services include advice on child and family health, parenting, money, training and employment. The Children’s Centre Teams are made up of health visitors, family support practitioners and support and information officers
ChildLine is a private and confidential service for children and young people up to the age of 19. You can contact a ChildLine counsellor about anything -no problem is too big or too small.
NSPCC – National Society for the Prevention of Cruelty to Children.
NSPCC – DART Programme Ipswich. Through Domestic Abuse, Recovering Together (DART), children and their mothers can talk to each other about domestic abuse, learn to communicate and rebuild their relationship.
You & Co is Victim Support’s youth programme that helps young people cope with the impact and effects of crime. You do not have to report the crime to the police to get support from us.
The Hideout Website – is for young people and children. Women’s Aid have created this space to help children and young people to understand domestic abuse, and how to take positive action if it’s happening to you.
Kidscape – is committed to keeping children safe from abuse. Kidscape is the first charity in the UK established specifically to prevent bullying and child sexual abuse. Kidscape works UK-wide to provide individuals and organisations with practical skills and resources necessary to keep children safe from harm.
Fresh Start New Beginnings – A service for children who have been sexually abused. Providing a therapeutic service to child victims of sexual abuse that is tailored to their unique individual needs taking account of their race, heritage, religion, gender, age, ability, beliefs, sexual orientation and their wishes. We aim to help these children and young people overcome their trauma and confusion by helping them understand what has happened to them, giving them tools to overcome difficulties and teaching them to identify their strengths and potential.
Legal/Court Advice & Support
Rights of Women – Their services aim to provide women with the legal advice and information they need to understand and use the law and their legal rights
Crown Prosecution Service (CPS) This link explains how the CPS deals with cases involving domestic abuse.
Witness Care – supporting witnesses through the court process
Witness Service – support at court as a witness
Civil Legal Advice – Government website. Offering help including, debt, if your home is at risk, housing, eg if you’re homeless or at risk of being evicted, domestic abuse, family issues, eg family mediation or if your child’s being taken into care, special education needs, discrimination.
Norwich Family Court Helpdesk
Ipswich Family Court Helpdesk
Family Court Without a Lawyer – A self help guide by Lucy Reed (£17.99)
Health & Wellbeing Services
Suffolk Wellbeing Service – They offer a range of support to help you make changes in your life to improve your wellbeing and help you cope with stress, anxiety and depression. These include stress control and wellbeing workshops or classes, telephone support, group therapies and some short term therapy or counselling.
NHS Choices – NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
Mencap – Supporting people with learning difficulties
Beat – Beating eating disorders, supports those with eating disorders and has a 7 day online support line
MIND – advice and support for those suffering with mental health problems
Young Minds – The YoungMinds website offers information to young people about mental health and emotional well-being.
Adult Social Care – Care and support, help to live independently, how to pay for care, safeguarding adults, caring for others, information for service providers and public health.
Turning Point – Supporting people with mental health, learning disability, substance misuse and employment.
Dual Diagnosis Team Waveney – Supporting people with combined mental health problems & alcohol/substance misuse
Healthwatch Suffolk – If you have a problem with a health and/or social care service and need support
Rehab Recovery – is an organisation that provides addiction treatment and healthcare advice for a wide range of of different addiction and dependency problems. We offer a high quality advice and referral service that matches our clients to the right variety of treatment which will solve their problems and let them get on with their normal lives free of the burden of addiction.
Other Support Services
SSAFA – Provides lifelong support to anyone who is currently serving or has ever served in the Royal Navy, British Army or Royal Air Force, reserves & their families.
Age UK – Suffolk works with and for older people in Suffolk, campaigns with them and on their behalf and is a provider of direct services and support across the county.
Debtline – Free advice to support you with your financial difficulties
D.I.A.L. Lowestoft & Waveney – disablement information & advice line
Gyros – Formed in 1998, GYROS supports newcomers and migrant communities in the Great Yarmouth and Lowestoft area. GYROS front page flyer Lwst 2016
Papworth Trust – Support for people with disabilities & their families Suffolk wide
Hate Crime Team Suffolk – Suffolk Hate Crime Service works with people who may have been targeted due to one or more of the following:Age Alternative Subculture Disability Gender Gender Identity Race Religion or Belief Sexual Orientation
ISCRE – Ipswich and Suffolk Council for Racial Equality – help organisations, agencies and employers in the statutory, private and voluntary sectors, to understand the extent and nature of discrimination and inequality experienced by individuals and groups in fields such as the criminal justice system, housing, employment, education, health and social care.
VoiceAbility – If you or someone you know feels vulnerable or needs support, we may be able to work with you to speak up and be heard, have your rights respected and be at the heart of decision making.
Aid & Assist – Is a locally run charity which has a workshop for people with learning difficulties. maintenance service. Furniture recycling service based in Lowestoft.
East Suffolk Food Bank – Helping feed local people in crisis
Citizens Advice Bureau – Voluntary organisation offering advice, guidance & information, to include supporting you in court & legal advice.
Salvation Army – A voluntary religious organisation offering support to those in crisis & distress. One of their services is providing hot meals free of charge.
Fire Safety Suffolk – Keeping you safe from the risk of fire and arson
Suffolk Family Carers – Support for those caring for a family member
Lowestoft Rising – Aiming to create a significantly improved quality of life for everybody growing up, living in, working in, visiting and investing in Lowestoft
Relate – Offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face-to-face, by phone and through their website.
Ormiston Families – A leading children’s charity in East Anglia, offering support to children and families affected by imprisonment; work with families from Gypsy and Traveller Communities; run children’s centres and offer a range of support to parents.
Age UK – Offer weekly befriending visits of about an hour and we also offer telephone befriending where volunteers will ring each week where a personal visit is not possible or a telephone call is preferred.
Lowestoft Community Church – Offer a friendship club for all ages, All Stars club to support families who have children with additional needs, Klub, a weekly group for 9-13 year olds, Footprints, a weekly group for 5-8 year olds & Tiny Tots, a weekly playgroup for parents & toddlers 0-4 years old.
Have your say – if you wish to raise your concerns about services in your area contact:
Office of the Police Crime Commissioner Suffolk – Contact your Crime Commissioner Tim Passmore
Member of Parliament for Waveney Peter Aldous
Member of Parliament for Suffolk Coastal Therese Coffey
Other information hubs
Suffolk InfoLink – Information on services available to you throughout Suffolk
New Dawn – Suffolk County Council website linking you to domestic abuse services in Suffolk
Useful Research and Literature
Understanding Domestic Abuse in Suffolk 2015 – Dr Emma Bond – A study of the experiences of survivors
Hear me. Believe Me. Protect Me – A survey of adult survivors of child sexual abuse and their experiences of support services 2015 – Smith, Dogaru & Ellis
Unprotected, overprotected: Meeting the needs of young people with learning disabilities who experience, or are at risk of, sexual exploitation
Victims Code – The Code of Practice for Victims of Crime (the Code for Victims) is the statutory code which sets out the minimum level of service victims should get from criminal justice agencies.
Police & Crime Plan – Suffolk 2013/17
Picking up the Pieces – Rights of Women report 2012 – Child contact and the Family Courts
Mothering through Domestic Violence – Radford & Hester’s book 2006
Twenty-nine child homicides – Lessons still to be learnt on domestic violence and child protection – Women’s Aid
Sturge and Glaser 2000 – Child contact and Domestic Violence.
Our 2017 leaflet to see our comprehensive leaflet of helpful links in Waveney.
Also available in Polish (Polskie); Portuguese (Português); Lithuanian (Lietuvių)